EasyPostcodes, a brand of Poole Software Limited, is intended to be the cheapest, fastest, and easiest to implement, address lookup API service, into your business application.

The challenge.

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Nationwide Windscreens Services (NWS) Limited have an in-house developed and maintained software application that they are using in their call-centre to manage all their bookings. They require to lookup UK addresses against postcodes to ensure accurate locations are captured. They have many operators who require access to accurate addresses.

NWS did not want to use a credits-based service for looking-up addresses. They wanted an easy to use and integrate API service to meet their requirement. They required a service that is inexpensive but reliable and which requires minimal admin efforts.

The solution.

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NWS decided to engage EasyPostcodes for their address lookup API service requirement and trial it for a month to see if it indeed is reliable and fast. The trial results were positive and as a result NWS stayed with EasyPostcodes for their call-centre portal requirements. The support team at EasyPostcodes were able to help NWS integrate the service into their portal.

EasyPostcodes has now been working well and reliably for NWS for more than 12 months in a very busy call-centre. NWS have purchased a number of user-licenses for which they pay once a year, by invoice, and need not worry about credits running out. The solution has proved very budget-friendly and with very little admin efforts required. A very ideal solution, especially for call-centre type operations.

Conclusion.

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This case study proves that EasyPostcodes can be used reliably in busy call-centre environments where multiple users require access to address lookup facilities. NWS have saved both time and money by choosing EasyPostcodes for their operations.

If you are facing similar challenges today, then give us a call. We will not be beaten on price or quality. +44 (0) 1202 030082 or write to admin@poolesoftware.com.